RDS 2012 R2: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the (name-of-service) service

hi guys,

on random base (daily, weekly) we're experiencing major log-in problems on our windows server 2012 r2 remote desktop services farm. vm's are hosted on hyper-v 2008 hosts , we're not using citrix techniques etc.

users reporting cannot log-in, log-in sessions hangs blank screen when loading user profile (e.g. please wait user profile service).

in system event log of server on user logging on following errors shown:

source:        service control manager 
date:          23-12-2014 7:28:01
event id:      7011 
task category: none 
level:         error
keywords:      classic
user:          n/a 
description: 

a timeout (30000 milliseconds) reached while waiting transaction response umrdpservice service.

…and after 30 (or 60) seconds, same error service (in random order):

a timeout (30000 milliseconds) reached while waiting transaction response umrdpservice service.

…and after 30 seconds, same error service:

a timeout (30000 milliseconds) reached while waiting transaction response uxmsms service.

etcetera, following errors:

a timeout (30000 milliseconds) reached while waiting transaction response netman service.

a timeout (30000 milliseconds) reached while waiting transaction response audioendpointbuilder service.

a timeout (30000 milliseconds) reached while waiting transaction response wpdbusenum service.

a timeout (30000 milliseconds) reached while waiting transaction response nlasvc service.

the portable device enumerator service service failed start due following error:
service did not respond start or control request in timely fashion.

a timeout (30000 milliseconds) reached while waiting transaction response trkwks service.

a timeout (30000 milliseconds) reached while waiting transaction response umrdpservice service.

these errors logged continuously.

an administrator cannot solve since isn't able login in (console or remotely), hard reset of vm possible use affected server again.

i took different steps solve problem without success, like:

- installing latest windows updates
- removed unnecessary printer drivers, print monitors , print processors (no local printers/drivers installed, remote desktop easy printer driver used)
- searched different forum posts, found hotfixes windows server 2008 r2.

can please me annoying problem?

many thanks!!

edit:
of course increasing time-out not option here... http://social.technet.microsoft.com/wiki/contents/articles/13765.event-id-7011-service-timeout.aspx

hi jeroentjuhh,

1)do see problem on vm's or on windows 2012 r2 server?

2)are these vms' in hyper-v cluster?

3)do see event id 56 or 50? please see below link if helps resolve these events.

http://blogs.msdn.com/b/scstr/archive/2012/02/29/how-to-troubleshoot-the-terminal-server-security-layer-detected-an-error-in-the-protocol-stream-and-has-disconnected-the-client-client-ip-and-the-rdp-protocol-component-x-224-detected-an-error-in-the-protocol-stream-and-has-d.aspx

thanks,

umesh.s.k

Windows Server  >  Remote Desktop Services (Terminal Services)