Word stops working on a OneDrive file

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i store work files on onedrive. it's fine. however, couple of months ago ran problem word stop working on word file - error message while saving latest version. when tried reopen file hang , give error message. got progressively worse until wasn't working word files. spent several days going round , round various ms customer support groups - office, win 8.1... got usual ms response intractable problems - rebuild machine metal up.

now it's starting again!!!

just before, can open files on windows 7 machine running ms office 10. today discovered on surface pro, can use explorer move file onedrive hard drive , works fine there - no changes whatsoever - move. so, it's problem of word using onedrive. has fixed , fixed fast! 

8.1 surface pro - updates applied

office 2013 version 15.0.4623.1003



hi,

on surface pro, repair installation of office control panel -> programs , features.

when hangs again, maybe can find useful determine cause event logs:

search -> type "view event logs", enter.

expand "windows logs" -> application -> see if there errors word, information may determine cause.

you can copy , paste event log here in forum, can help.

regards,

melon chen
technet community support



Microsoft Office  >  Word IT Pro Discussions



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