Black screen on the terminal services session when idle

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dear all,

we have setup new remote desktop servers windows server 2008 r2. however, found issue still can't find resolution. there no issue remote desktop clients login servers. however, when session idle , clients try resume remote desktop after time, screen becomes black. please advise on this.

thanks much.

regards,

henry

hi henry,

comment.

happens on single system or systems when rdping single user?
network connection on slow link?

please see whether there group policy setting. can find under following path per above link.
computer configuration\policies\administrative templates\windows components\remote desktop services\remote desktop session host\session time limits 

user configuration\policies\administrative templates\windows components\remote desktop services\remote desktop session host\session time limits 

apart have commented, feel seems might in sleep state. can check power management setting on network adapter “allow device wake computer”, reboot , check setting , following result. can find more details follow power management.
information power management setting on network adapter

tcp syn way can wake rdp, refer this article details.

hope helps!

thanks.

dharmesh solanki

technet community support



Windows Server  >  Remote Desktop Services (Terminal Services)



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