4 identical RDSH servers, Applications hang on the 'problematic one'

hi,

 

i have farm of 4 rdsh servers (2008 r2) have been built same image, running virtually on cluster.

 

one server has got reputation being “troublesome” due office “locking up” , when connect in morning logoff , logon farm until land on different server.

 

i’ve check event log , seem have 4 applications error, excel, word, adobe reader , citrix pn (i know pn isn’t supported , i’ve trying remoteapp/appv them fast possible!) appear have had 8 errors today of problem server , none on other three.

 

i’ve repaired office number of times , done sfc without finding problems.

 

here events log.

 

the program excel.exe version 12.0.6545.5000 stopped interacting windows , closed. see if more information problem available, check problem history in action center control panel.

 process id: 2054

 start time: 01cbc6c41aa72ab7

 termination time: 12

 application path: c:\program files (x86)\microsoft office\office12\excel.exe

 report id: 6dc22a48-32b7-11e0-b14f-001dd8b71c33

 

 

faulting application name: acrord32.exe, version: 9.3.3.177, time stamp: 0x4c1d77af

faulting module name: cfgmgr32.dll, version: 6.1.7600.16385, time stamp: 0x4a5bd9a6

exception code: 0xc0000005

fault offset: 0x00001218

faulting process id: 0x384c

faulting application start time: 0x01cbc6c188b24c45

faulting application path: c:\program files (x86)\adobe\reader 9.0\reader\acrord32.exe

faulting module path: c:\windows\syswow64\cfgmgr32.dll

report id: c6683b7f-32b4-11e0-b14f-001dd8b71c33

 

 

faulting application name: winword.exe, version: 12.0.6545.5000, time stamp: 0x4c653e57

faulting module name: ntshrui.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdaeb

exception code: 0xc0000005

fault offset: 0x000017ce

faulting process id: 0x918

faulting application start time: 0x01cbc47e059057eb

faulting application path: c:\program files (x86)\microsoft office\office12\winword.exe

faulting module path: c:\windows\system32\ntshrui.dll

report id: 440abf28-3071-11e0-a30d-001dd8b71c33

 

 

faulting application name: pn.exe, version: 10.200.2650.0, time stamp: 0x47abc0cb

faulting module name: cfgmgr32.dll, version: 6.1.7600.16385, time stamp: 0x4a5bd9a6

exception code: 0xc0000005

fault offset: 0x00001218

faulting process id: 0x1cec

faulting application start time: 0x01cbc3bc660b3456

faulting application path: c:\program files (x86)\citrix\ica client\pn.exe

faulting module path: c:\windows\syswow64\cfgmgr32.dll

report id: a40baed4-2faf-11e0-b2ec-001dd8b71c33

 

i event in “microsoft office sessions” log

 

id: 1, application name: microsoft office excel, application version: 12.0.6545.5000, microsoft office version: 12.0.6425.1000. session lasted 38 seconds 0 seconds of active time.  this session ended hang.

 

as far tell users aren’t doing clever (my first though macros) they’re opening files , adding data , saving.

 

i’ve check resources of vm’s on nodes , not found performance issues around io/memory/cpu , i’ve check av make sure it’s not scanning on write or remote locations i’m short of ideas other rebuild server can find/fix issue encase turns again.

 

 

any help/suggestion appreciated.

 

kind regards,

 

john

john,

imho, although love find out issue is, build vm. use in production environment. save bad 1 , test on own adding test farm , using test users or that.

i bet in long run, faster rebuild hunt down. mean, have leak other servers dont though have same equipment / sw.

does seem happen particular users or random (i wondering if particular action users perform triggering it...)

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hope helps,

kristin l. griffin

super big fan of remote desktop virtualization team!!!) 

rds blog: blog.kristinlgriffin.com

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