Word has stopped working, but is not in use.


having strange issue couple of users in workplace. please see thread.

http://answers.microsoft.com/en-us/office/forum/office_2016-word/word-has-stopped-working-but-is-not-open/a26f54b7-b2c5-4597-83ea-6ca03d259618?auth=1

hi,

i reviewed thread in answers forum, issue persists after computer restart. seems me other applications calling microsoft word in background.

in addition "safe mode" suggestion above, please try perform clean boot in windows, monitor issue again. determine whether issue caused third party application conflicts:

https://support.microsoft.com/en-us/kb/929135

also, i've noticed version number of office product 16.0.7070.2026, not latest one. please try upgrade latest version, verify again. recommended install available updates, keep current date.

regards,

ethan hua


please remember mark replies answers if help, , unmark answers if provide no help. if have feedback technet support, contact tnmff@microsoft.com



Microsoft Office  >  Word IT Pro Discussions



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