WSUS with error 0x80072EE2
hi everyone,
i had wsus server in windows server 2012 r2, , client windows 2008 r2. client newly installed, , after setting intranet wsus server address in group policy, client alway got error 0x80072ee2.
here log:
2016-10-15 20:19:03:765 836 9cc au triggering au detection through detectnow api 2016-10-15 20:19:03:765 836 9cc au triggering online detection (interactive) 2016-10-15 20:19:03:781 836 8a4 au ############# 2016-10-15 20:19:03:781 836 8a4 au ## start ## au: search updates 2016-10-15 20:19:03:781 836 8a4 au ######### 2016-10-15 20:19:03:781 836 8a4 au <<## submitted ## au: search updates [callid = {48e1e767-c32f-4025-969a-e5c02c269b34}] 2016-10-15 20:19:03:781 836 864 agent ************* 2016-10-15 20:19:03:781 836 864 agent ** start ** agent: finding updates [callerid = automaticupdates] 2016-10-15 20:19:03:781 836 864 agent ********* 2016-10-15 20:19:03:781 836 864 agent * online = yes; ignore download priority = no 2016-10-15 20:19:03:781 836 864 agent * criteria = "isinstalled=0 , deploymentaction='installation' or ispresent=1 , deploymentaction='uninstallation' or isinstalled=1 , deploymentaction='installation' , rebootrequired=1 or isinstalled=0 , deploymentaction='uninstallation' , rebootrequired=1" 2016-10-15 20:19:03:781 836 864 agent * serviceid = {3da21691-e39d-4da6-8a4b-b43877bcb1b7} managed 2016-10-15 20:19:03:781 836 864 agent * search scope = {machine} 2016-10-15 20:19:03:797 836 864 setup checking agent selfupdate 2016-10-15 20:19:03:797 836 864 setup client version: core: 7.6.7600.256 aux: 7.6.7600.256 2016-10-15 20:19:03:797 836 864 misc validating signature c:\windows\softwaredistribution\selfupdate\wuident.cab: 2016-10-15 20:19:03:812 836 864 misc microsoft signed: yes 2016-10-15 20:19:04:124 836 864 misc validating signature c:\windows\softwaredistribution\selfupdate\wuident.cab: 2016-10-15 20:19:04:124 836 864 misc microsoft signed: yes 2016-10-15 20:19:04:124 836 864 misc validating signature c:\windows\softwaredistribution\selfupdate\wsus3setup.cab: 2016-10-15 20:19:04:124 836 864 misc microsoft signed: yes 2016-10-15 20:19:04:140 836 864 misc validating signature c:\windows\softwaredistribution\selfupdate\wsus3setup.cab: 2016-10-15 20:19:04:140 836 864 misc microsoft signed: yes 2016-10-15 20:19:04:171 836 864 setup determining whether new setup handler needs downloaded 2016-10-15 20:19:04:171 836 864 setup selfupdate handler not found. downloaded 2016-10-15 20:19:04:171 836 864 setup evaluating applicability of setup package "wuclient-selfupdate-activex~31bf3856ad364e35~amd64~~7.6.7600.256" 2016-10-15 20:19:04:639 836 864 setup setup package "wuclient-selfupdate-activex~31bf3856ad364e35~amd64~~7.6.7600.256" installed. 2016-10-15 20:19:04:639 836 864 setup evaluating applicability of setup package "wuclient-selfupdate-aux-toplevel~31bf3856ad364e35~amd64~~7.6.7600.256" 2016-10-15 20:19:04:670 836 864 setup setup package "wuclient-selfupdate-aux-toplevel~31bf3856ad364e35~amd64~~7.6.7600.256" installed. 2016-10-15 20:19:04:670 836 864 setup evaluating applicability of setup package "wuclient-selfupdate-core-toplevel~31bf3856ad364e35~amd64~~7.6.7600.256" 2016-10-15 20:19:04:717 836 864 setup setup package "wuclient-selfupdate-core-toplevel~31bf3856ad364e35~amd64~~7.6.7600.256" installed. 2016-10-15 20:19:04:717 836 864 setup selfupdate check completed. selfupdate not required. 2016-10-15 20:19:06:870 836 864 pt +++++++++++ pt: synchronizing server updates +++++++++++ 2016-10-15 20:19:06:870 836 864 pt + serviceid = {3da21691-e39d-4da6-8a4b-b43877bcb1b7}, server url = http://update.mysite.com/clientwebservice/client.asmx 2016-10-15 20:20:52:825 836 864 misc warning: send failed hr = 80072ee2. 2016-10-15 20:20:52:825 836 864 misc warning: sendrequest failed hr = 80072ee2. proxy list used: <(null)> bypass list used : <(null)> auth schemes used : <> 2016-10-15 20:20:52:825 836 864 pt + last proxy send request failed hr = 0x80072ee2, http status code = 0 2016-10-15 20:20:52:825 836 864 pt + caller provided credentials = no 2016-10-15 20:20:52:825 836 864 pt + impersonate flags = 0 2016-10-15 20:20:52:825 836 864 pt + possible authorization schemes used = 2016-10-15 20:20:52:825 836 864 pt warning: syncupdates failure, error = 0x80072ee2, soap client error = 5, soap error code = 0, http status code = 200 2016-10-15 20:20:52:825 836 864 pt warning: pterror: 0x80072ee2 2016-10-15 20:20:52:825 836 864 pt warning: syncupdates_withrecovery failed.: 0x80072ee2 2016-10-15 20:20:52:825 836 864 pt warning: sync of updates: 0x80072ee2 2016-10-15 20:20:52:825 836 864 pt warning: syncserverupdatesinternal failed: 0x80072ee2 2016-10-15 20:20:52:825 836 864 agent * warning: failed synchronize, error = 0x80072ee2 2016-10-15 20:20:52:825 836 864 agent * warning: exit code = 0x80072ee2 2016-10-15 20:20:52:825 836 864 agent ********* 2016-10-15 20:20:52:825 836 864 agent ** end ** agent: finding updates [callerid = automaticupdates] 2016-10-15 20:20:52:825 836 864 agent ************* 2016-10-15 20:20:52:825 836 864 agent warning: wu client failed searching update error 0x80072ee2 2016-10-15 20:20:52:888 836 550 au >>## resumed ## au: search updates [callid = {48e1e767-c32f-4025-969a-e5c02c269b34}] 2016-10-15 20:20:52:888 836 550 au # warning: search callback failed, result = 0x80072ee2 2016-10-15 20:20:52:888 836 550 au # warning: failed find updates error code 80072ee2 2016-10-15 20:20:52:888 836 550 au ######### 2016-10-15 20:20:52:888 836 550 au ## end ## au: search updates [callid = {48e1e767-c32f-4025-969a-e5c02c269b34}] 2016-10-15 20:20:52:888 836 550 au ############# 2016-10-15 20:20:52:888 836 550 au successfully wrote event au health state:0 2016-10-15 20:20:52:888 836 550 au au setting next detection timeout 2016-10-15 17:20:52 2016-10-15 20:20:52:888 836 550 au successfully wrote event au health state:0 2016-10-15 20:20:52:888 836 550 au successfully wrote event au health state:0 2016-10-15 20:20:57:833 836 864 report report event: {5b551b9f-38a4-48a7-9305-933e8af48513} 2016-10-15 20:20:52:825+0800 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 automaticupdates failure software synchronization windows update client failed detect error 0x80072ee2. 2016-10-15 20:20:57:848 836 864 report cwerreporter::handleevents - wer report upload completed status 0x8 2016-10-15 20:20:57:848 836 864 report wer report sent: 7.6.7600.256 0x80072ee2 00000000-0000-0000-0000-000000000000 scan 101 managed 2016-10-15 20:20:57:848 836 864 report cwerreporter finishing event handling. (00000000) 2016-10-15 20:21:18:877 836 864 report cwerreporter finishing event handling. (00000000) 2016-10-15 20:21:27:005 836 864 report cwerreporter finishing event handling. (00000000) 2016-10-15 20:21:41:404 836 864 report cwerreporter finishing event handling. (00000000) 2016-10-15 20:21:43:463 836 8a4 shutdwn user declined update @ shutdown 2016-10-15 20:21:43:463 836 8a4 au successfully wrote event au health state:0 2016-10-15 20:21:43:463 836 8a4 au au initiates service shutdown 2016-10-15 20:21:43:463 836 8a4 au ########### au: uninitializing automatic updates ########### 2016-10-15 20:21:43:463 836 8a4 report cwerreporter finishing event handling. (00000000) 2016-10-15 20:21:43:588 836 8a4 service ********* 2016-10-15 20:21:43:588 836 8a4 service ** end ** service: service exit [exit code = 0x240001] 2016-10-15 20:21:43:588 836 8a4 service ************* 2016-10-15 20:22:24:121 836 998 misc =========== logging initialized (build: 7.6.7600.256, tz: +0800) =========== 2016-10-15 20:22:24:121 836 998 misc = process: c:\windows\system32\svchost.exe 2016-10-15 20:22:24:121 836 998 misc = module: c:\windows\system32\wuaueng.dll 2016-10-15 20:22:24:121 836 998 service ************* 2016-10-15 20:22:24:121 836 998 service ** start ** service: service startup 2016-10-15 20:22:24:121 836 998 service ********* 2016-10-15 20:22:24:168 836 998 agent * wu client version 7.6.7600.256 2016-10-15 20:22:24:168 836 998 agent * base directory: c:\windows\softwaredistribution 2016-10-15 20:22:24:168 836 998 agent * access type: no proxy 2016-10-15 20:22:24:168 836 998 agent * network state: connected 2016-10-15 20:22:24:589 836 4f8 report cwerreporter::init succeeded 2016-10-15 20:22:24:589 836 4f8 agent *********** agent: initializing windows update agent *********** 2016-10-15 20:22:24:589 836 4f8 agent *********** agent: initializing global settings cache *********** 2016-10-15 20:22:24:589 836 4f8 agent * wsus server: http://update.mysite.com 2016-10-15 20:22:24:589 836 4f8 agent * wsus status server: http://update.mysite.com 2016-10-15 20:22:24:589 836 4f8 agent * target group: (unassigned computers) 2016-10-15 20:22:24:589 836 4f8 agent * windows update access disabled: no 2016-10-15 20:22:24:589 836 4f8 dnldmgr download manager restoring 0 downloads 2016-10-15 20:22:24:838 836 998 report *********** report: initializing static reporting data *********** 2016-10-15 20:22:24:838 836 998 report * os version = 6.1.7601.1.0.196882 2016-10-15 20:22:24:838 836 998 report * os product type = 0x0000000a 2016-10-15 20:22:24:870 836 998 report * computer brand = vmware, inc. 2016-10-15 20:22:24:870 836 998 report * computer model = vmware virtual platform 2016-10-15 20:22:24:870 836 998 report * bios revision = 6.00 2016-10-15 20:22:24:870 836 998 report * bios name = phoenixbios 4.0 release 6.0 2016-10-15 20:22:24:870 836 998 report * bios release date = 2014-09-30t00:00:00 2016-10-15 20:22:24:870 836 998 report * locale id = 2052 2016-10-15 20:22:29:924 836 9e0 report cwerreporter finishing event handling. (00000000) 2016-10-15 20:22:39:955 836 620 au ########### au: initializing automatic updates ########### 2016-10-15 20:22:39:970 836 620 au # wsus server: http://update.mysite.com 2016-10-15 20:22:39:970 836 620 au # detection frequency: 22 2016-10-15 20:22:39:970 836 620 au # approval type: pre-install notify (policy) 2016-10-15 20:22:39:970 836 620 au # auto-install minor updates: no (user preference) 2016-10-15 20:22:39:970 836 620 au # interact non-admins (non-admins elevated (user preference)) 2016-10-15 20:22:39:986 836 620 au successfully wrote event au health state:0 2016-10-15 20:22:39:986 836 620 au initializing featured updates 2016-10-15 20:22:39:986 836 620 au found 0 cached featured updates 2016-10-15 20:22:39:986 836 620 au successfully wrote event au health state:0 2016-10-15 20:22:39:986 836 620 au successfully wrote event au health state:0 2016-10-15 20:22:39:986 836 620 au au finished delayed initialization 2016-10-15 20:22:41:562 836 620 au triggering au detection through detectnow api 2016-10-15 20:22:41:562 836 620 au triggering online detection (interactive) 2016-10-15 20:22:41:562 836 998 au ############# 2016-10-15 20:22:41:562 836 998 au ## start ## au: search updates 2016-10-15 20:22:41:562 836 998 au ######### 2016-10-15 20:22:41:577 836 998 au <<## submitted ## au: search updates [callid = {8925de57-1cbe-4fe0-bb35-e7a21d5a8b73}] 2016-10-15 20:22:41:577 836 9e0 agent ************* 2016-10-15 20:22:41:577 836 9e0 agent ** start ** agent: finding updates [callerid = automaticupdates] 2016-10-15 20:22:41:577 836 9e0 agent ********* 2016-10-15 20:22:41:577 836 9e0 agent * online = yes; ignore download priority = no 2016-10-15 20:22:41:577 836 9e0 agent * criteria = "isinstalled=0 , deploymentaction='installation' or ispresent=1 , deploymentaction='uninstallation' or isinstalled=1 , deploymentaction='installation' , rebootrequired=1 or isinstalled=0 , deploymentaction='uninstallation' , rebootrequired=1" 2016-10-15 20:22:41:577 836 9e0 agent * serviceid = {3da21691-e39d-4da6-8a4b-b43877bcb1b7} managed 2016-10-15 20:22:41:577 836 9e0 agent * search scope = {machine} 2016-10-15 20:22:41:577 836 9e0 setup checking agent selfupdate 2016-10-15 20:22:41:577 836 9e0 setup client version: core: 7.6.7600.256 aux: 7.6.7600.256 2016-10-15 20:22:41:593 836 9e0 misc validating signature c:\windows\softwaredistribution\selfupdate\wuident.cab: 2016-10-15 20:22:41:702 836 9e0 misc microsoft signed: yes 2016-10-15 20:22:44:650 836 9e0 misc validating signature c:\windows\softwaredistribution\selfupdate\wuident.cab: 2016-10-15 20:22:44:650 836 9e0 misc microsoft signed: yes 2016-10-15 20:22:44:713 836 9e0 misc validating signature c:\windows\softwaredistribution\selfupdate\wsus3setup.cab: 2016-10-15 20:22:44:728 836 9e0 misc microsoft signed: yes 2016-10-15 20:22:44:728 836 9e0 misc validating signature c:\windows\softwaredistribution\selfupdate\wsus3setup.cab: 2016-10-15 20:22:44:728 836 9e0 misc microsoft signed: yes 2016-10-15 20:22:44:822 836 9e0 setup determining whether new setup handler needs downloaded 2016-10-15 20:22:44:822 836 9e0 setup selfupdate handler not found. downloaded 2016-10-15 20:22:44:822 836 9e0 setup evaluating applicability of setup package "wuclient-selfupdate-activex~31bf3856ad364e35~amd64~~7.6.7600.256" 2016-10-15 20:22:44:838 836 9e0 setup setup package "wuclient-selfupdate-activex~31bf3856ad364e35~amd64~~7.6.7600.256" installed. 2016-10-15 20:22:44:838 836 9e0 setup evaluating applicability of setup package "wuclient-selfupdate-aux-toplevel~31bf3856ad364e35~amd64~~7.6.7600.256" 2016-10-15 20:22:44:869 836 9e0 setup setup package "wuclient-selfupdate-aux-toplevel~31bf3856ad364e35~amd64~~7.6.7600.256" installed. 2016-10-15 20:22:44:869 836 9e0 setup evaluating applicability of setup package "wuclient-selfupdate-core-toplevel~31bf3856ad364e35~amd64~~7.6.7600.256" 2016-10-15 20:22:44:916 836 9e0 setup setup package "wuclient-selfupdate-core-toplevel~31bf3856ad364e35~amd64~~7.6.7600.256" installed. 2016-10-15 20:22:44:916 836 9e0 setup selfupdate check completed. selfupdate not required. 2016-10-15 20:22:49:970 836 9e0 pt +++++++++++ pt: synchronizing server updates +++++++++++ 2016-10-15 20:22:49:970 836 9e0 pt + serviceid = {3da21691-e39d-4da6-8a4b-b43877bcb1b7}, server url = http://update.mysite.com/clientwebservice/client.asmx 2016-10-15 20:23:52:183 836 9e0 misc warning: send failed hr = 80072ee2. 2016-10-15 20:23:52:183 836 9e0 misc warning: sendrequest failed hr = 80072ee2. proxy list used: <(null)> bypass list used : <(null)> auth schemes used : <> 2016-10-15 20:23:52:183 836 9e0 pt + last proxy send request failed hr = 0x80072ee2, http status code = 0 2016-10-15 20:23:52:183 836 9e0 pt + caller provided credentials = no 2016-10-15 20:23:52:183 836 9e0 pt + impersonate flags = 0 2016-10-15 20:23:52:183 836 9e0 pt + possible authorization schemes used = 2016-10-15 20:23:52:183 836 9e0 pt warning: syncupdates failure, error = 0x80072ee2, soap client error = 5, soap error code = 0, http status code = 200 2016-10-15 20:23:52:183 836 9e0 pt warning: pterror: 0x80072ee2 2016-10-15 20:23:52:183 836 9e0 pt warning: syncupdates_withrecovery failed.: 0x80072ee2 2016-10-15 20:23:52:183 836 9e0 pt warning: sync of updates: 0x80072ee2 2016-10-15 20:23:52:183 836 9e0 pt warning: syncserverupdatesinternal failed: 0x80072ee2 2016-10-15 20:23:52:183 836 9e0 agent * warning: failed synchronize, error = 0x80072ee2 2016-10-15 20:23:52:183 836 9e0 agent * warning: exit code = 0x80072ee2 2016-10-15 20:23:52:183 836 9e0 agent ********* 2016-10-15 20:23:52:199 836 9e0 agent ** end ** agent: finding updates [callerid = automaticupdates] 2016-10-15 20:23:52:199 836 9e0 agent ************* 2016-10-15 20:23:52:199 836 9e0 agent warning: wu client failed searching update error 0x80072ee2 2016-10-15 20:23:52:245 836 9e0 report cwerreporter finishing event handling. (00000000) 2016-10-15 20:23:52:245 836 b5c au >>## resumed ## au: search updates [callid = {8925de57-1cbe-4fe0-bb35-e7a21d5a8b73}] 2016-10-15 20:23:52:245 836 b5c au # warning: search callback failed, result = 0x80072ee2 2016-10-15 20:23:52:245 836 b5c au # warning: failed find updates error code 80072ee2 2016-10-15 20:23:52:245 836 b5c au ######### 2016-10-15 20:23:52:245 836 b5c au ## end ## au: search updates [callid = {8925de57-1cbe-4fe0-bb35-e7a21d5a8b73}] 2016-10-15 20:23:52:245 836 b5c au ############# 2016-10-15 20:23:52:245 836 b5c au successfully wrote event au health state:0 2016-10-15 20:23:52:245 836 b5c au au setting next detection timeout 2016-10-15 17:23:52 2016-10-15 20:23:52:245 836 b5c au successfully wrote event au health state:0 2016-10-15 20:23:52:245 836 b5c au successfully wrote event au health state:0 2016-10-15 20:23:57:191 836 9e0 report report event: {d661d0d5-5978-439f-9c91-d5fa63769171} 2016-10-15 20:23:52:183+0800 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 automaticupdates failure software synchronization windows update client failed detect error 0x80072ee2. 2016-10-15 20:23:57:269 836 9e0 report cwerreporter::handleevents - wer report upload completed status 0x8 2016-10-15 20:23:57:269 836 9e0 report wer report sent: 7.6.7600.256 0x80072ee2 00000000-0000-0000-0000-000000000000 scan 101 managed 2016-10-15 20:23:57:284 836 9e0 report cwerreporter finishing event handling. (00000000) 2016-10-15 20:24:28:843 836 9e0 report uploading 2 events using cached cookie, reporting url = http://update.mysite.com/reportingwebservice/reportingwebservice.asmx 2016-10-15 20:24:32:400 836 9e0 report reporter uploaded 2 events. so, there possiblity?
i search error code, check server , client, no firewall, no antivirus.
thanks!
btw, wsus version 6.3.9600.16384
hi jasonwoo,
>* wsus server: http://update.mysite.com
>* wsus status server: http://update.mysite.com
for wsus 4.0 (server 2012 , server 2012r2), need append port number wsus url, http port 8530 , https 8531, example: http://update.mysite.com:8530, please modify in gpo, run gpupdate /force on clients , check result.
what's more, enable clients resolve fqdn of wsus server correct ip address.
best regards,
anne
please remember mark replies answers if , unmark them if provide no help.
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Windows Server > WSUS
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