Print Dialog Box too slow to appear

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hi,

recently users started complaint "print" dialog window taking long appear. did tests different programs , experience same. i've done couple of research online , not find helpful. 

we have server 2008 r2 print server , server 2003 standard edition, both servers acting print servers "print server" roles installed. i've done same tests both servers , here results;

- 1 printer installed on workstation (windows 7 professional x86)
- excel, paint , pdf-xchange viewer pro (pdf viewer), "file" - "print" , waiting 20 seconds "print" dialog box appear.

- deleted printers added on workstation print server, , did same tests
- excel, paint , pdf-xchange viewer pro, "file" - "print" , dialog box appears instantly without delay.

(i have done same tests 3 different workstations, 2 physical & 1 virtual machine , windows 7 professional x86)

how can troubleshoot kind of problem. looked @ "event viewer" no luck. problem started couple of days ago , nothing has been changed in our systems regards printer.

thanks in advance.

kubilay elmas mcitp (enterprise desktop administrator windows 7)


it may caused printer driver.
http://support.microsoft.com/kb/822219
http://www.brighthub.com/computing/windows-platform/articles/104085.aspx

in windows 7, enable operational log in envent viwer under applications , services logs\microsoft\windows\pinrtservice. more information.



Windows Server  >  Print/Fax



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