users in RDP session, windows 2012 r2, sometimes cannot print

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hello, have windows 2012 r2 patched office 2013. installed canon mfp printer on domaincontroler.

the users have printer shared device on there rdp session.
when print pdf acrobat reader (latest version) job disappears.
normaly job added printqueue not.
when remove printer in user session , add again user can print same pdf!
happens users , there no logic in it. 1 or twice week user.
installed other drivers pcl5 pcl6 ufr have same problem.
problem , how solve it?

regards marc

march

hi,

it's difficult troubleshoot random issue, may need find out pattern able locate cause.

print services related logs might be useful under:

event viewer -> applications , services logs\ microsoft\ windows\printservices.

by shared device assume mean printer redirected, may check whether easy print driver used printer, if yes try change group policy setting matching printer driver used.

some general suggestions patch windows systems, keep drivers date , disable third party applications test.

more information you:

windows server 2012 remote desktop services | terminal server printing without
easy print

https://social.technet.microsoft.com/wiki/contents/articles/18479.windows-server-2012-remote-desktop-services-terminal-server-printing-without-easy-print.aspx

best regards,

amy

please remember mark replies answers if help.
if have feedback technet subscriber support, contact tnmff@microsoft.com.



Windows Server  >  Remote Desktop Services (Terminal Services)



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