Windows Server 2008 32Bit - blue screen error - VISTA_DRIVER_FAULT_SERVER

hi all,

we need on below; 1 of our server stops working , give blue screen error.

please see below logs collected mini dump:

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additional_debug_text:  
can run '.symfix; .reload' try fix symbol path , load symbols.

module_name: nt

faulting_module: 82a52000 nt

debug_flr_image_timestamp:  4f79a9be

read_address: unable nt!mmspecialpoolstart
unable nt!mmspecialpoolend
unable nt!mmpagedpoolend
unable nt!mmnonpagedpoolstart
unable nt!mmsizeofnonpagedpoolinbytes
 ee0a5000

faulting_ip:
nt+17c75c
82bce75c ??              ???

mm_internal_code:  0

customer_crash_count:  1

default_bucket_id:  vista_driver_fault_server

bugcheck_str:  0x50

current_irql:  0

last_control_transfer:  82a9fd94 82aea339

stack_text:  
warning: stack unwind information not available. following frames may wrong.
90e82964 82a9fd94 00000000 ee0a5000 00000000 nt+0x98339
90e8297c 82bce75c badb0d00 0000003a 33b5ffcd nt+0x4dd94
90e82a40 82bce232 da1dd008 00000000 ee0a4024 nt+0x17c75c
90e82a8c 82bd47f4 01000001 009c4020 009c3f70 nt+0x17c232
90e82abc 82bd4e22 da1dd008 01000001 00000006 nt+0x1827f4
90e82b04 82bcf848 01000001 90e82c60 8000bf48 nt+0x182e22
90e82b60 82bd1fb7 90e82bb4 00000005 00000000 nt+0x17d848
90e82bd8 82bd4257 90e82c60 00000000 90e82c4c nt+0x17ffb7
90e82c18 82bca49f 90e82c60 00000000 90e82c7b nt+0x182257
90e82d14 82bca6d4 00000002 82b4a5a0 00000002 nt+0x17849f
90e82d38 82ca9b01 82b5413c 8784e580 82af7da2 nt+0x1786d4
90e82d7c 82c27fe2 00000000 21f7aebd 00000000 nt+0x257b01
90e82dc0 82a90f0e 82af7ca5 00000001 00000000 nt+0x1d5fe2
00000000 00000000 00000000 00000000 00000000 nt+0x3ef0e


stack_command:  kb

followup_ip:
nt+17c75c
82bce75c ??              ???

symbol_stack_index:  2

symbol_name:  nt+17c75c

followup_name:  machineowner

image_name:  ntkrnlpa.exe

bucket_id:  wrong_symbols

followup: machineowner

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also receive below message, when start server windows 2008 blue screen error.

problem signature:
  problem event name:    bluescreen
  os version:    6.0.6002.2.2.0.18.10
  locale id:    2057

additional information problem:
  bccode:    50
  bcp1:    ee0a5000
  bcp2:    00000000
  bcp3:    82bce75c
  bcp4:    00000000
  os version:    6_0_6002
  service pack:    2_0
  product:    18_2

files describe problem:
  c:\windows\minidump\mini092112-01.dmp
  c:\users\administrator\appdata\local\temp\2\wer-306619-0.sysdata.xml
  c:\users\administrator\appdata\local\temp\2\wer50dd.tmp.version.txt

read our privacy statement:
  http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x040

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can please above , guide further asap.

many thanks,

regards,

sunil pindoria

hello sunil, 

the below info your reference check once , act accordingly.

possible cause can either of below.

• generally bug check 0x50 occurs after installation of faulty hardware or in event of failure of installed hardware (usually related defective ram, main memory, l2 ram cache, or video ram).
• another common cause installation of faulty system service.
• antivirus software can trigger error, can corrupted ntfs volume.

resolution steps:i suggest perform below steps 1 one , check difference.

• resolving faulty hardware problem: if hardware has been added system recently, remove see if error recurs. if existing hardware has failed, remove or replace faulty component. should run hardware diagnostics supplied system manufacturer. details on these procedures, see owner's manual computer.
• resolving faulty system service problem: disable service , confirm resolves error. if so, contact manufacturer of system service possible update. if error occurs during system startup, restart computer, , press f8 @ character-mode menu displays operating system choices. @ resulting windows advanced options menu, choose last known configuration option. option effective when 1 driver or service added @ time.
• resolving antivirus software problem: disable program , confirm resolves error. if does, contact manufacturer of program possible update.
  resolving corrupted ntfs volume problem:
• run chkdsk /f /r detect , repair disk errors. must restart system before disk scan begins on system partition. if hard disk scsi, check problems between scsi controller , disk.
• finally, check system log in event viewer additional error messages might pinpoint device or driver causing error. disabling memory caching of bios might resolve it

still, if issue not been resolved, please contact microsoft customer support service (css).to obtain phone numbers specific technology request, please refer website listed below:

>> http://support.microsoft.com/default.aspx?scid=fh;en-us;phonenumbers
 >>if outside us, please refer http://support.microsoft.com regional support phone numbers.

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regards, ravikumar p

Windows Server  >  Windows Server General Forum