problem with windows live opening in word on my computer

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i've been using skydrive on windowslive awhile now, , can no longer open files using "edit in word" or similar functions when using firefox.  started using internet explorer instead because work, no longer works ie either!  problems firefox seemed occur around time downloaded microsoft project 2007 computer.  think may have issue plugins, cannot figure out how update office 2010 plugin.  says unknown plugin in firefox.  please help!

hi,

according description, issue seems more internet exploer related, can following disable add-on in internet explorer:

  1. start internet explorer.
  2. click tools button, , click manage add-ons.
  3. under show, click all add-ons.
  4. disable add-ons.
  5. close internet explorer , restart it.
  6. add 1 check each time list of add-on, restart internet explorer, , repeat above procedure. once issue reappears again, can determine add-in causes problem , disable it.

you may visit the link given below, follow setps to re-enable add-on:

http://windows.microsoft.com/en-us/windows7/internet-explorer-add-ons-frequently-asked-questions

best regards.

william zhou

technet community support



Microsoft Office  >  Word IT Pro Discussions



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