Terminal Server does not always reconnect a disconnected session

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my company supports few clients.  have noticed on time terminal servers, either windows 2003 sp2 or windows 2008 r2, clients not reconnected disconnected sessions.  random can cause issues our clients software.  there no errors or anything.  have terminal server setup allow 1 user connection (single sessions).  if user clicks "x" close out of ts or network causes disconnected, when go log ts not reconnect session old one.  wondering can cause that, seeing how reconnecting same pc , public ip?

hi,

can check couple of things?

1. users user same credentials connect disconnected session?

2. when connected new session, can see on server if original disconnected session still there?



Windows Server  >  Remote Desktop Services (Terminal Services)



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